Customer Service Program

Contact info

Phone: 630-830-3465


Bartlett, IL 60103


Presenting motivational programs since the early 1990s, Tom Boz has trained management and employees from some of the nation’s largest customer service organizations, including McDonald's and IBM. His motivational style, combined with his use of Memorable Business Magic, not only holds the employees’ attention, it also helps them remember what they’ve learned.

Ramada Franchise Systems, Inc., has used Tom Boz’s presentations since 1995 to convey the company’s customer service philosophy - Personal Best Hospitality®. Tom Boz was an integral part of rolling out the Personal Best Hospitality® initiative to the staff at more than 1,000 Ramada Properties nationwide. 


Tom Boz continues to train scores of Ramada property managers and employees each month on how to provide customers with their personal best as they greet guests from around the globe.

Tom Boz tailors all programs to your company’s specific customer service principles. He can develop a custom training program presentation especially for your company, or work his magic into your existing training initiatives to make it more memorable. And he can reach employees at all levels – from front line employees to training directors to vice presidents of human resources to senior vice presidents, corporate presidents and CEOs – with a memorable and long-lasting impression of your message.




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